Our advisors are at your disposal from Monday to Friday from 9.30 am to 1 pm and from 2 pm to 6 pm.
Publication Director: Charles PLASSARD
Headquarters: 31 Boulevard Victor, 75015 PARIS
Phone: 09 72 58 77 22
II. TERMS OF SERVICE
Any access and / or use of the site www.charlz-store.com implies the respect of all the provisions of these general conditions and their acceptance.
They therefore constitute a contract between the company FONCTION DESIGN and the User / the Customer.
Client: means any non-commercial natural person who is at least 18 years old and who has ordered at least once on the Site. The Customer has a CHARLZ STORE customer account.
Username: is the email address
e-mail required to identify a User on the Site to access his / her account.
Password: is the sequence of characters that the User must keep secret and allows him, with his Identifier, to access his account.
User: The User is understood as any person using the site www.charlz-store.com or any of the services offered on it.
User identified: The User is understood as any person using the site www.charlz-store.com or one of the services offered on it and having a CHARLZ STORE account.
Conditions of access and use of the Site
The Site is accessible free of charge to any User with Internet access.
The user is responsible for his computer equipment as well as his access to the Internet.
All costs relating to access to the Site remain the responsibility of the User / Client.
The User will only be able to access his account after identification using his Identifier and his Password. The User is obliged to keep his / her ID and password secret and not to communicate it to a third party.
CHARLZ STORE will use all means to ensure access to the Site 24/7 but can not be held responsible for any problems or malfunctioning of the Site which would prevent access to the Site and / various services offered by CHARLZ STORE. CHARLZ STORE will do its utmost to resolve any problems as soon as possible.
The User has the possibility to create an account on the site if he wants to access and take advantage of the following services / offers:
go to the "Order History" page
go to the "My addresses" page
go to the page "My personal information"
go to the "My Favorites" page and / or add an item to favorites;
go to the "My assets" page
By creating an account, the User accepts these T & Cs and our policy of protection of personal data.
Access to services includes subscription to CHARLZ STORE newsletters. The identified User has the possibility at any time to modulate the information he wishes to receive or to unsubscribe by clicking on the link provided at the bottom of each newsletter. This link is also accessible on the site under the heading "My account".
The creation of an account on the Site is reserved for any natural person aged at least 18 years. Each User may create only one CHARLZ STORE account.
All fields in the account creation form must be filled in except the fields indicated as optional. Any failure to reply will result in the non-creation of an account. All information provided by the User must be accurate. The Customer can fill in a telephone number of your choice: office and / or mobile and / or home.
When the User creates an account on the Site, he receives an e-mail of confirmation of creation of account the same day. CHARLZ STORE reserves the right to remove any account that does not comply with these contractual conditions.
III. TERMS OF SALES
The General Terms and Conditions of Sale define the terms and conditions applicable to sales concluded between persons making a purchase via the CHARLZ STORE website www.charlz-store.com, hereinafter referred to as "the Customer" and, on the other hand FONCTION DESIGN SAS, hereinafter referred to as "CHARLZ STORE". These conditions apply exclusively to non-traders.
Price of the articles
All prices are quoted in euros inclusive of all taxes excluding participation in shipping costs (see section on Shipping and Delivery)
CHARLZ STORE's prices are valid for 24 hours from the date of publication on www.charlz-store.com. Items will be billed on the basis of the rates in effect at the time of order entry. They remain the property of CHARLZ STORE until full payment of the price by CHARLZ STORE. This price is payable in full and in one installment.
The customer can place an order on the website www.charlz-store.com
The ordering process is as follows:
Select items and add to cart
Validation of the contents of the basket
Identification at www.charlz-store.com if the customer is not already identified
Choice of method of payment and acceptance of GTC
Validation of payment The customer will receive an e-mail of confirmation of order.
The customer will be able to view the details of his order and his total price during these different stages and to correct any errors before confirming his acceptance.
CHARLZ STORE reserves the property of the articles until the complete payment of the order, that is to say the receipt of the price of the order by CHARLZ STORE.
CHARLZ STORE reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of an earlier order or which would present any form of risk to him.
Any order implies acceptance of prices and description of items available for sale.
CHARLZ STORE undertakes to honor the orders received on the website only within the limits of available stocks. In the absence of availability of one or more ordered items, CHARLZ STORE undertakes to inform the customer as soon as possible and, if necessary, to refund it within 30 days of payment of the sums paid. The customer order will then be canceled automatically.
Shipping & Delivery
Excluding sales periods, orders placed at the charlz-store.com site before 12 noon Monday to Friday (excluding public holidays) will be prepared and shipped the same day, subject to validation of the payment (see paragraph Validation of payment).
CHARLZ STORE undertakes to prepare and send on the same day any order placed and paid on the site before 12 am from Monday to Friday (excluding bank holidays), subject to validation of payment (see paragraph Validation of payment) whose delivery address is in one of the following 29 departments: 02, 08, 10, 14, 27, 28, 41, 45, 50, 51, 52, 61, 53, 59, 60, 61, 62, 72 , 75, 76, 77, 78, 80, 89, 91, 92, 93, 94, 95.
CHARLZ STORE undertakes to deliver the items ordered and paid by the customer within the following time limits:
Colissimo followed by signature: 48h to 72h from the shipment *, Monday to Friday
* average time taken
If these items have not been delivered within 7 days from the date of delivery specified in the order and if this is not due to force majeure, the customer may resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address:
DESIGN FUNCTION, Customer Service, 25 route de Jouy, 91570 BIEVRES - FRANCE.
The sums paid by the customer will then be returned to him in full.
The customer has a period of 60 working days from the date of dispatch of the order in order to request the resolution of the sale and the refund of the articles on the ground that it would not have been delivered.
No dispute of delivery will be accepted at the end of this period.
The customer is obliged to check the condition of the items delivered.
Any anomaly concerning the articles (damage, missing item in relation to the order form, damaged or open package, broken item, defective ...) must be indicated within 3 days of delivery.
All the articles offered CHARLZ STORE are subject to the legal guarantee provided for in articles 1641 and following of the Civil Code. (See Warranty section)
Metropolitan France, Principalities of Monaco and Andorra
Payment of purchases is made at the choice of the customer:
by credit card: Visa, MasterCard, Carte Bleue, issued in France
Validation of payment
The payment is validated upon receipt of the additional information requested in case of payment by credit card requiring further checks.
Exchange, return and refund
Deadline for returning an item
The customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to justify reasons or to pay penalties. The terms and conditions governing the exercise of this right of withdrawal are set out in the paragraph "Exchange and return conditions" below. The return costs are the responsibility of the customer. The customer will be fully reimbursed the amounts paid upon receipt and verification of the return of his articles without excessive delay and at the latest within 14 days after the date on which he exercised his right of withdrawal.
In order for the withdrawal period to be respected, the Client will have to transmit to us his communication relating to the exercise of his right before the expiry of the period of retraction.
Conditions of exchange and return for refund
The item (s) returned must be new, unused and in their original box perfectly intact.
Any exchange or return must be the subject of a request for exchange or return by e-mail: email@example.com or from the "Customer Service" section of www.charlz-store.com .
Exchange order shipment
If the amount of the exchange order of the customer is greater than the amount of his initial order, he will be able to pay the difference by bank transfer. The dispatch of the exchange order of the customer is conditioned by the validation of this regulation.
If the amount of the customer's exchange order is less than the amount of the initial order, CHARLZ STORE will refund the difference:
within 5 days of receipt of his parcel return to our warehouse if he returned his parcel via Colissimo.
The customer must keep the proof of deposit of the parcel that will be delivered to him by La Poste. In case of loss of the package, no release of order, exchange or refund can be made without this proof of deposit.
The customer has a period of 30 working days from the date of deposit of his return parcel in order to formulate any complaint relating to his return.
No application will be accepted after this deadline.
The customer must send his complaint by post to the following address:
FONCTION DESIGN, Customer Service, 25 route de Jouy, 91570 Bièvres France.
All returned items must be returned intact.
On receipt of the parcel, CHARLZ STORE will judge the condition of the returned goods. No return will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage renders the items unsuitable for sale. If the return is refused by CHARLZ STORE, the items will then be returned to the customer at CHARLZ STORE's expense without the customer being able to demand any compensation or right to refund, except for the subsequent exercise of his warranty rights on the goods sold.
In the case of an exchange, if the returned items have been visibly used or damaged by the customer, and such use or damage renders them unfit for sale, CHARLZ STORE may carry out any corresponding collection actions with the customer.
Refund of returns Subject to the fulfillment of these conditions of return, CHARLZ STORE will refund the returned items within 7 days following the reinstatement in stock of the goods.
In the event of receipt of a return package the contents of which do not comply with the return request or whose articles do not comply with the return conditions mentioned above, CHARLZ STORE reserves the right to carry out any collection actions correspondence with the Customer.
CHARLZ STORE uses all means to ensure the confidentiality and security of the data transmitted on the web and on the website
http://www.charlz-store.com. As such, the website uses a secure payment module such as SSL (Secure Socket Layer).
For any information or question, the Customer Service of CHARLZ STORE can be reached by e-mail: firstname.lastname@example.org
CHARLZ STORE is fully responsible for the customer's performance of the contract with the customer.
However, CHARLZ STORE can not be held liable for the breach or execution of the contract concluded in case of force majeure, the occurrence of a fact attributable to the customer or any inconvenience, unforeseeable and insurmountable damage inherent in the contract, use of the Internet,
including a breakdown in service, external intrusion or the presence of computer viruses.
The site charlz-store.com contains hypertext links that can refer to other websites. CHARLZ STORE can not be held liable for the contents of these websites if they violate the legal and regulatory provisions in force.
The photographs and illustrations accompanying the products on our website have no contractual value and can not therefore be held responsible for CHARLZ STORE
All the articles proposed by CHARLZ STORE are subject to the legal guarantee provided for in articles L211-1 et seq. Of the Consumer Code and the guarantee of latent defects provided for in articles 1641 et seq. Of the Civil Code.
The customer has a period of 3 days from receipt of the product to form any reservations or complaints for apparent non-conformity or apparent defect of the delivered articles, by registered mail with advice of delivery to the following address:
DESIGN FUNCTION, Customer Service, 25 route de Jouy, 91570 Bièvres France.
After this period and failing to comply with this formality, the items will be deemed to be compliant and free from any apparent defects and no claim can be validly accepted by CHARLZ STORE. If the apparent defect or lack of conformity of the article is proven, CHARLZ STORE undertakes to replace the item or refund the customer as soon as possible and at his own expense. This reimbursement will be made within a maximum period of 14 days. CHARLZ STORE can not be held responsible for the misuse and / or intensive use of items that the customer may make. Intellectual property All texts, comments, books, illustrations and images reproduced on charlz-store.com are reserved under copyright and intellectual property rights and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use is allowed for private use, subject to different, or even more restrictive, provisions of the intellectual property code. Any total or partial reproduction of the site of CHARLZ STORE is strictly prohibited without prior agreement. Applicable right These general conditions of use and sale are subject to French law. In case of persistent disagreement on the application, interpretation and execution of the present, and in the absence of an amicable agreement, any litigation will be the responsibility of the competent French courts.